Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy outlines the terms under which AcmeHost.in offers refunds for its web hosting, domain registration, and virtual private server (VPS) services. By purchasing our services, you agree to comply with this policy.

2. Web Hosting Services

2.1 Cancellation

  • Customer Initiated Cancellation: You may cancel your web hosting services at any time through the customer portal. Cancellations must be made before the next billing cycle to avoid further charges.
  • Automatic Cancellation: Services will be automatically canceled if payment is not received within the specified due date.

2.2 Refunds

  • 30-Day Money-Back Guarantee: New web hosting subscriptions are eligible for a full refund if canceled within 30 days of the initial purchase.
  • Beyond 30 Days: No refunds will be issued for cancellations made after 30 days from the initial purchase date.
  • Non-Refundable Services: Setup fees, domain registration fees, and any add-on services are non-refundable.

3. Domain Registration Services

3.1 Cancellation

  • Customer Initiated Cancellation: Domain registrations cannot be canceled once the registration process is completed. The domain will remain active until the end of the registration period.
  • Non-Renewal: You can choose not to renew your domain registration at the end of the registration period.

3.2 Refunds

  • Non-Refundable: Domain registration fees are non-refundable once the domain has been successfully registered, as domains are immediately registered and the cost is incurred.

4. Virtual Private Server (VPS) Services

4.1 Cancellation

  • Customer Initiated Cancellation: You may cancel your VPS services at any time through the customer portal. Cancellations must be made before the next billing cycle to avoid further charges.
  • Automatic Cancellation: Services will be automatically canceled if payment is not received within the specified due date.

4.2 Refunds

  • 30-Day Money-Back Guarantee: New VPS subscriptions are eligible for a full refund if canceled within 30 days of the initial purchase.
  • Beyond 30 Days: No refunds will be issued for cancellations made after 30 days from the initial purchase date.
  • Non-Refundable Services: Setup fees and any add-on services are non-refundable.

5. General Terms

5.1 Refund Process

  • Requesting a Refund: To request a refund, contact our support team via email at support@acmehost.in. Please include your account details and reason for cancellation.
  • Processing Time: Refunds will be processed within 7-10 business days from the date of approval. You will receive a confirmation email once the refund has been processed.
  • Payment Method: Refunds will be issued to the original payment method used for the purchase.

5.2 Special Promotions

  • Non-Refundable: Services purchased during special promotions or at discounted rates are non-refundable unless stated otherwise in the promotion’s terms and conditions.

5.3 Account Termination

  • Violation of Terms: AcmeHost.in reserves the right to terminate services immediately without a refund if the customer violates our terms and conditions or Acceptable Use Policy (AUP).
  • Legal Compliance: Services terminated due to legal compliance issues are non-refundable.

6. Contact Information

If you have any questions or need further assistance regarding our Cancellation and Refund Policy, please contact us: